|
|
The Psychology of People
Management
Course Outline
|
DURATION |
2 days |
|
PREREQUISITES |
This course assumes delegates have some prior experience of
managing people and will draw on this personal experience to
facilitate learning. |
|
WHO'S THIS FOR? |
This course is designed for anyone who has to manage others’
performance and output.
The dynamics between a manager and their team members are often
intangible and can appear unintelligible.
This course will help anyone who has to deliver results
or achieve outcomes through others by demystifying behaviour and
providing you with some practical tools to improve working
relationships and understand the psychology of your people. |
|
WHAT'S THE POINT? |
The role of a manager often involves managing tight timescales,
limited resources and conflicting demands, from Customers,
Senior Managers, Directors and Shareholders.
To achieve these conflicting demands, the ability to
provide direction, motivate others, delegate effectively,
develop and improve others’ performance is imperative.
Increased market competitiveness dictates that businesses
have to be able to deliver more with less.
Managers therefore have to be able to understand, and be
highly responsive to, the needs of their teams in order to
maximise performance and achieve quality delivery outcomes.
|
| WHAT'S IN IT FOR ME? |
In this two-day programme, you will gain a clearer understanding
of what drives your, and others’, behaviour.
By examining the concepts of the psychological contract,
we will identify the dynamics that are at play between managers
and their staff and what you can do to influence outcomes
differently. You will be
able to identify your own communication and psychological
preferences and recognise how you can adapt your language,
approach and even mindset to build stronger staff relationships
and achieve greater productivity in team performance.
|
| COURSE DATES |
Click here to request an alternate date
Or call us on 020 313 73958 from 8:00 to 22:00 Monday to Sunday.
Day 1:
| Evening |
Wed, 22-Feb-12 and Thu, 23-Feb-12 |
18:30 - 21:30 |
£200.00 +VAT |
| | Weekday |
Mon, 27-Feb-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Weekday |
Thu, 22-Mar-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Weekend |
Sat, 24-Mar-12 |
10:00 - 16:30 |
£200.00 +VAT |
| | Evening |
Mon, 23-Apr-12 and Tue, 24-Apr-12 |
18:30 - 21:30 |
£200.00 +VAT |
| | Weekday |
Thu, 26-Apr-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Evening |
Wed, 23-May-12 and Thu, 24-May-12 |
18:30 - 21:30 |
£200.00 +VAT |
| | Weekday |
Wed, 30-May-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Weekend |
Sat, 23-Jun-12 |
10:00 - 16:30 |
£200.00 +VAT |
| | Weekday |
Wed, 27-Jun-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Weekday |
Mon, 23-Jul-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Evening |
Mon, 23-Jul-12 and Tue, 24-Jul-12 |
18:30 - 21:30 |
£200.00 +VAT |
| | Evening |
Wed, 22-Aug-12 and Thu, 23-Aug-12 |
18:30 - 21:30 |
£200.00 +VAT |
| | Weekday |
Thu, 30-Aug-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Weekday |
Thu, 6-Sep-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Weekend |
Sat, 22-Sep-12 |
10:00 - 16:30 |
£200.00 +VAT |
| | Evening |
Mon, 22-Oct-12 and Tue, 23-Oct-12 |
18:30 - 21:30 |
£200.00 +VAT |
| | Weekday |
Tue, 30-Oct-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Weekday |
Thu, 22-Nov-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Evening |
Mon, 26-Nov-12 and Tue, 27-Nov-12 |
18:30 - 21:30 |
£200.00 +VAT |
| | Weekend |
Sat, 22-Dec-12 |
10:00 - 16:30 |
£200.00 +VAT |
| | Weekday |
Thu, 27-Dec-12 |
09:30 - 16:30 |
£200.00 +VAT |
|
Alternatively, use our BOOKINGS FORM for an alternative payment method, or for multiple dates/courses.
Day 2:
| Weekend |
Sat, 25-Feb-12 |
10:00 - 16:30 |
£200.00 +VAT |
| | Weekday |
Tue, 28-Feb-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Weekday |
Fri, 23-Mar-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Evening |
Mon, 26-Mar-12 and Tue, 27-Mar-12 |
18:30 - 21:30 |
£200.00 +VAT |
| | Weekday |
Fri, 27-Apr-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Weekend |
Sat, 28-Apr-12 |
10:00 - 16:30 |
£200.00 +VAT |
| | Weekend |
Sat, 26-May-12 |
10:00 - 16:30 |
£200.00 +VAT |
| | Weekday |
Thu, 31-May-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Evening |
Mon, 25-Jun-12 and Tue, 26-Jun-12 |
18:30 - 21:30 |
£200.00 +VAT |
| | Weekday |
Thu, 28-Jun-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Weekday |
Tue, 24-Jul-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Weekend |
Sat, 28-Jul-12 |
10:00 - 16:30 |
£200.00 +VAT |
| | Weekend |
Sat, 25-Aug-12 |
10:00 - 16:30 |
£200.00 +VAT |
| | Weekday |
Fri, 31-Aug-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Weekday |
Fri, 7-Sep-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Evening |
Mon, 24-Sep-12 and Tue, 25-Sep-12 |
18:30 - 21:30 |
£200.00 +VAT |
| | Weekend |
Sat, 27-Oct-12 |
10:00 - 16:30 |
£200.00 +VAT |
| | Weekday |
Wed, 31-Oct-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Weekend |
Sat, 3-Nov-12 |
10:00 - 16:30 |
£200.00 +VAT |
| | Weekday |
Fri, 23-Nov-12 |
09:30 - 16:30 |
£200.00 +VAT |
| | Evening |
Wed, 26-Dec-12 and Thu, 27-Dec-12 |
18:30 - 21:30 |
£200.00 +VAT |
| | Weekday |
Fri, 28-Dec-12 |
09:30 - 16:30 |
£200.00 +VAT |
|
Alternatively, use our BOOKINGS FORM for an alternative payment method, or for multiple dates/courses.
|
THE ROLE OF THE MANAGER
-
Why manage?
-
Historical views of management
-
Management for a new generation
-
What drives a managers' behaviour
THE BEHAVIOR MODEL
-
What's beneath the surface?
-
How do we get beneath the surface?
-
What is the psychological contract?
-
How is it formed?
-
How does it influence staff behaviour?
THE ROLE OF PREFERENCES
PROVIDING DIRECTION
-
Goal and objective setting
-
Agreeing clear expectations
-
Monitoring performance
-
Delegating responsibility
FEEDBACK OR FAILURE?
-
Processing others' views
-
Learning from setbacks
-
developing perseverance
-
AID model and managing the fall-out
-
Justice and injustice and the psychological contract
-
Pacing and leading
-
Feedback and performance improvement
HANDLING OBSTACLES
-
The psychology of problems
-
Learned helplessness and creating options
-
Understanding others' defeat
-
Authentic listening and intelligent questioning
-
Coaching performance improvement
|